Privacy Policy

Higher Life Australia is a registered NDIS provider based in Glenorchy, Tasmania, supporting participants and families across Southern Tasmania. In this policy, “we”, “us” and “our” refer to Higher Life Australia, and “you” refers to the people we support, their families, support coordinators and anyone who contacts us.

We may collect personal information when you:

• make an enquiry or ask us to contact you;
• become a participant or receive support from us;
• apply for a role with our team; or
• use our website.

This may include your name, contact details, date of birth, NDIS plan details, health and support needs, and any information you choose to share so we can provide the right support. Website information is collected in a cookie-free, privacy-friendly way and never includes personal data unless you provide it.

We use your information to:

• respond to your enquiry and provide support services;
• understand your goals, needs and preferences;
• coordinate with the NDIA, plan managers and other providers where needed;
• meet our legal, funding and reporting obligations; and
• improve the quality of our services.

We only use your information for the reason it was given, or for a closely related purpose, unless you agree otherwise or the law requires it.

We do not sell your personal information. We only share it when necessary to provide your support or meet our obligations - for example with the NDIA, your plan manager, health professionals, or emergency services. When we work with other organisations, we make sure they handle your information to the same standard we do.

We store personal information securely and limit access to the staff who need it to support you. We keep records for as long as required by law and our NDIS obligations, then safely destroy or de-identify them.

You can ask to access, correct or update your personal information, or request that we stop using it. If you have a concern about how we have handled your information, please contact us and we will work with you to resolve it.

If you have any questions about this policy or your personal information, please get in touch.

We may update this policy from time to time. When we do, we will change the “last updated” date at the top of this page.